Improving Customer Experience in eCommerce
By Alex Brown
“Customers want the products that they want, when they want them, and they also don’t want to pay too much for them.”
- Jordan Rolband
Check out this video of Alex Brown on the Nadimo podcast.
Topics discussed include:
- Customer experience vs. customer expectations.
- Offering a customized experience.
- Trust in data and technology.
- eCommerce and personal interaction (or lack thereof).